Rwandan government employees using AI to complete training tests

Rwandan government employees across various sectors are undergoing training in artificial intelligence (AI) to improve daily work efficiency and integrate AI into public service delivery. The program, launched in mid-December 2025, initially required participants to complete basic AI courses by December 31, 2025. The Ministry of Public Service and Labor later extended the deadline to January 15, 2026.

The training covers essential AI skills, helping employees streamline tasks, analyze data, and improve service delivery to citizens.

Using AI to complete tests

While some employees fully engage with the coursework, others have found shortcuts. A significant number reportedly use AI tools such as ChatGPT, OpenAI, and Gemini AI to answer test questions, bypassing traditional study methods.

One employee from the Eastern Province explained,
“I have eight certificates now. I didn’t spend much time studying. I opened two tabs on my computer one with the test, the other with ChatGPT. It’s faster than reading through all the material.”

This method allows employees to complete the AI courses quickly, but it raises concerns about actual learning and whether the knowledge will translate into better service for citizens.

Employees completing training the traditional way

Other government workers remain committed to completing the courses properly. Jean Paul Niyonshuti, a teacher in Rwamagana District, at Ecole Primary Kaduha Protestant dedicated mornings and evenings to finish the training over two weeks. He emphasized the challenge of limited internet access but successfully earned all certificates by investing focused effort.

“I studied intensively, even without much sleep, to complete the courses. The biggest challenge was internet connectivity during the day,” he said.

Citizens concerned about public service

Some citizens have reported reduced efficiency in public services, attributing it to employees prioritizing AI coursework over their duties. A caller to Radio B&B FM stated:
“Children aren’t learning at school, and local government offices are slow. Employees are too focused on getting AI certificates rather than helping citizens.”

Ministry emphasizes AI as a tool, not a replacement

Minister of Public Service and Labor, Amb. Christine Nkulikiyinka, explained that the AI training aims to enhance employees’ efficiency rather than replace them. She said:
“AI is transforming how we work globally. For government employees, it helps improve decision-making, service delivery, and analysis but it cannot replace human responsibility. Learning to use AI properly is crucial.”

Artificial intelligence has been applied in workplaces worldwide since the 2000s, but its origins trace back to the 1950s, as noted by British computer scientist Alan Turing.