WASAC moves water connection services to IremboGov platform

The Water and Sanitation Corporation (WASAC Group) has announced that customers can now apply for key water services through the IremboGov platform.

According to the announcement, the new system takes effect on January 26, 2026.

Services now available online

Customers can now submit applications for new water connections, supplementary meter requests, and water reconnection services online.

WASAC said the move aims to improve service delivery and increase transparency by allowing customers to submit and track applications digitally.

🚨 Turamenyesha abafatabuguzi bacu batuye @CityofKigali ko kuva uyu munsi 26 Mutarama 2026, Gusaba Amazi bwa mbere, Gusaba Konteri y'inyongera no Gusaba Gusubizwa Amazi bizajya bikorerwa ku rubuga #IremboGov . Nyuma y'igerageza, iyi gahunda izagezwa mu Gihugu hose.

🚨 Urgent… pic.twitter.com/ijyveZAgEC

— Water and Sanitation Corporation Group |Rwanda (@wasac_rwanda) January 26, 2026

Pilot phase in Kigali

The online application system has started under a pilot phase in the City of Kigali.

WASAC explained that the pilot will help assess the new service process, collect customer feedback, and make improvements before expanding the service to other districts.

Improving efficiency and transparency

By using the IremboGov platform, WASAC expects to reduce paperwork and improve efficiency. Customers will also be able to monitor the status of their applications without visiting branch offices.

The corporation said the digital shift supports broader government efforts to modernise public services.

Customer support

For more information, WASAC advised customers to contact their nearest branch or call the customer service line on 3535.